At this time Lovely accepts payment in the form of cash, check,credit card and/or Paypal (email@example.com).
Lovely will ship all products through the United States Post Office for regular orders. If an order needs to be sent overnight or during a major holiday, Lovely will use UPS or Federal Express (whichever service is lower in cost).
Shipping time with the US Post Office Priority Mail is 2 - 3 days. Shipping arrival times are NOT guaranteed. Lovely always ships our baked goods out in a timely manner but does not have any control over the package once it leaves our hands. Also, Lovely is not responsible for anything that happens to the package once it leaves our hands.
If a customer order is placed (over $50), insurance is offered for an additional cost to the customer.
Refunds and Exchanges
Our employees personally package all baked goods with extreme care, but if breakage does occur, it is still an edible product. We do typically include additional items when there is a higher risk of breakage (for example, sugar cookies).
The ONLY time a refund will be given is if an insurance claim due to loss or damage is made by the Post Office, UPS or Federal Express. Damage: meaning if the box looks like it was run over by a truck resulting in your baked goods being damaged. You will not be refunded any money until the case is settled. If in the end the Post Office, UPS or Federal Express companies finds a claim is not refundable then Lovely is not held liable for any money owed to you. If a claim has to be made for damage, you must take pictures and keep ALL materials, even the damaged baked goods.
Additional Policies and FAQs
Ingredients used in our baked goods include but are not limited to eggs, butter, coconut oil, honey, agave syrup, sugar (white, brown & powdered), splenda, baking powder, baking soda, corn starch, tapioca, salt, various flavors of extract, meringue powder, water, almond milk, coconut milk, cow's milk, a variety of nuts, and various types of flour (wheat, white, rice, coconut, almond).
For more information on specific ingredients for the product you have ordered, please inquire through this website and ingredient list for your product will be forwarded to you.